We recently contacted Songkick fans about the upcoming move of Songkick to Suno.
We know Songkick matters to a lot of live music fans and we understand people may have questions about what this means for their account, concert alerts and the artists they follow, so we’ve answered some of the most common questions below.
Privacy laws require us to tell people when personal data connected to their accounts is moving to another company. We also think it is important that fans understand what is happening and what choices they have.
About the move to Suno
1. What is happening to Songkick?
As mentioned in the email recently sent to users, Songkick is moving to Suno.
Songkick is not being shut down and your Songkick account, concert alerts and related data will move as part of that transition.
We contacted fans in advance because part of the move includes personal data connected to Songkick accounts, the artists you follow and your concert alerts.
2. What is Suno?
Suno is a music technology company that is taking over Songkick.
Suno will begin managing Songkick accounts, concert alerts and related services following the move.
3. Why is this happening?
Songkick is changing ownership and Suno will take over running the platform.
4. Why did I receive this email?
You received the email because you have a Songkick account.
We contacted you directly because part of the move includes personal data connected to your Songkick account, the artists you follow and your concert alerts, and we wanted people to understand what was happening before any changes took place.
5. Will Songkick still work?
Yes. Songkick has not been shut down and you can still use Songkick to track artists, discover concerts and never miss a show during the transition.
If changes are made to the platform in future, users will be informed.
6. Will I still be able to use features like Tourbox?
We have not disabled Songkick features like Tourbox as part of this process.
If changes are made to Songkick features or functionality in future, users will be informed.
Your account and data
7. What information is transferring?
The information transferring is the information needed to keep Songkick running, including things like your account details, the artists you follow, your concert alerts, alert settings and account preferences.
Historical payment and transaction data are not part of the transfer. See also Question 16 below.
8. What happens if I do nothing?
In most cases, you do not need to do anything.
If we needed you to take action, this was explained in the email sent to your account. See also Questions 9 and 10 below.
9. What happens to my account?
Your account is not being deleted simply because Songkick is moving to Suno.
If your account is active, your account information is moving to Suno so you can continue using Songkick as normal.
If your account was inactive, you were given an opportunity to reactivate it before any deletion or exclusion decisions were made.
10. What choices do I have?
You can continue using Songkick as normal.
If you would prefer not to continue using Songkick, you can request deletion of your account and associated personal data through your account settings or using the contact details provided in the email you received.
Please note that deleting your account means you will no longer be able to access your Songkick account, the artists you follow or your concert alerts. See also Questions 11 and 12 below.
11. I do not want my data transferred. What can I do?
We understand some fans may prefer not to continue using Songkick following the move to Suno.
If you would prefer not to continue using Songkick, you can request deletion of your account and associated personal data through your account settings or using the contact details provided in the email you received.
Please note that deleting your account means you will no longer be able to access your Songkick account or your concert alerts.
12. I already asked for my account to be deleted. What happens now?
If you already asked for your account and associated personal data to be deleted, your request will continue to be processed in accordance with applicable data protection laws.
13. How do I request a copy of my data?
You can submit a data access request using the support or privacy contact details provided in the email you received.
Other common questions
14. Will my Songkick account merge with my Suno account?
At the moment, Songkick and Suno accounts remain separate.
If that changes in future, users will be informed.
15. Is my Spotify or listening data transferring?
No. Your separate Spotify account is not being transferred to Suno as part of this process.
16. Will my Songkick data be used to train AI models?
Your Songkick data will continue to be used in line with the terms and privacy information under which it was collected to help Songkick continue supporting fans with artist tracking, concert discovery and alerts.
If there are material changes to how Songkick user data is used in future, users will be informed.
See also Question 7 above.
17. I do not remember creating a Songkick account. Why do you have my information?
Our records show that a Songkick account was created using your email address, for example to follow artists, discover concerts or receive concert alerts.
We contacted fans before moving Songkick accounts and data so people understood what was happening and what options they had.
Getting help
18. Who can I contact if I have questions?
If you have questions about your account, deletion requests, concert alerts or your data, please contact the Songkick support team here.
We understand fans may have questions about this change and we will continue to provide updates as needed.
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