Refund Information: Adele Wembley Stadium July 1st & 2nd
Frequently Asked Questions
Refunds were issued on July 14th to the bank account used to make the booking. Ticket holders whose refund were returned as failed have now all been contacted.
I'm not seeing my refund in my bank account, what should I do?
1. Please check all possible accounts that you might have purchased with for a payment from Songkick. It may be that your booking was made using another bank account, or even a friend or relatives.
2. If you still aren't seeing the refund in your account, please get in touch with your bank directly for further information. It might be that they had problems issuing you the funds and are temporarily storing the funds in a holding account while trying to arrange for them to be re-routed back to yourself. Please request written confirmation of the status of your payment according to your bank.
Ticket holders whose refunds were returned as failed have now all been contacted and re-issued. To protect against fraudulent activity we are not able to re-issue refunds to any accounts whose refunds did not return as failed. Based on the above, you will need to resolve any issues with locating your refund directly with your bank.
Thank you for your patience and understanding while we worked to re-issue all failed refunds.
Frequently Asked Questions
Will these shows be rescheduled?
The event organisers are exploring the options to reschedule these dates. Ticket holders for the original July 1st and 2nd shows will be given early access to tickets for any potentially rescheduled dates..
Please note that it is currently not confirmed whether these dates will be rescheduled. This means that we are limited in the information we currently have, but we will keep customers updated as we find out more.
Can you refund my travel costs?
We completely understand that there were extra costs involved in attending these shows for many customers. Unfortunately, additional costs such as travel and accommodation are not included in the compensation received for show cancellations or rescheduling. This means we are sorry to say that we won’t be able to provide any reimbursements for costs outside ticket costs, which customers have undertaken at their own choice. This is part of our terms and conditions (which you can read here: https://artists.songkick.com/terms/termsandconditions.html) and therefore we aren’t able to offer any flexibility on this.
I had a merchandise package for one of the cancelled shows, can I still receive my merchandise?
As a result of these shows not going ahead, a refund will be issued on your merchandise package order. As the order has been refunded, the merchandise elements have also been refunded and will not be shipped. We’re really sorry about this, and we’d recommend keeping an eye on Adele’s website in the event that merchandise from this tour is added: http://store.universalmusic.com/adele/
My bank card is no longer valid, how do I get my refund?
We are only able to refund to the bank account that was used to make the booking. However, we’ve been in contact with our payment provider and they have confirmed that as long as the account is not closed, the banks should be able to route the funds correctly, even when the cards are canceled or renewed.
The refund cannot be issued to another account of your choice, or a preferred bank account.
If your bank account has been closed, please read this FAQ for more information.
If the show is rescheduled, why can't I keep my current seats?
Adele’s team are still working out whether a rescheduling of these dates is possible. As there have been no confirmed details on the rescheduling of the shows and no timeframe on when a decision will be made, the event organisers have requested that all ticket holders be refunded.
We understand that for some it would be preferred if tickets remained valid for any future shows, but we are not in a position to withhold these funds from ticket holders until a decision about rescheduling is made. However, in the event that these dates are rescheduled, purchasers for these original shows will be the first to know and given early access to tickets. As we do not have any further details on how the sale for a reschedule would work, we do not have information on what ticket types and seating will be available.
Can I have a refund for my shipping fee?
If your tickets were shipped to you, we won't be able to provide a refund for shipping charges in this instance. This fee was used to cover the cost of dispatching tickets to customers and has not been retained by Songkick. We appreciate this may be disappointing as you weren't able to use the tickets, but unfortunately we are not able to offer flexibility on this.