Support Center

When will I receive VIP information?

The VIP event organizers will email you the check-in times for your VIP experience 1-2 days before the show. This info will be sent to the email address you used to buy the VIP experience, so keep an eye out for any updates as the concert approaches!

Unfortunately, as the final event details aren't confirmed by the event organizers until the days leading up to the event, they won't be able to send VIP details any sooner.

The team responsible for Songkick’s ticketing operations have now closed down and as a result we are no longer in a position to make changes to your order. In the event that you need assistance with your VIP package you will need to contact the event organiser. The name of the event organizer can be found on both your order confirmation and ticket to this event.

If you can’t find the answer to your question, drop us a message. Our working hours are Monday to Friday:

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