Support Center

When will I receive VIP information?

The VIP event organizers will email you the check-in times for your VIP experience 1-2 days before the show. This info will be sent to the email address you used to buy the VIP experience, so keep an eye out for any updates as the concert approaches!

Unfortunately, as the final event details aren't confirmed by the event organizers until the days leading up to the event, they won't be able to send VIP details any sooner.

If you've not received this information 24 hours before the show, we'd recommend checking your junk/spam folder and then contacting us here if our message is nowhere to be found.

If you can’t find the answer to your question, drop us a message. Our working hours are Monday to Friday:

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