songkick

Support Center

Why didn't I get a notification for a concert?

If you've missed out on a notification about a show, this is usually down to one of the following reasons:

Are you tracking the artist?
You can check out all the artists you're tracking by visiting the 'Your Artists' tab on the Songkick website. You'll only receive notifications about concerts for your tracked artists.


Have you recently started tracking the artist?
If the concert was announced before you started tracking the artist in question, we won't have sent you a notification. 


Is the concert taking place in your tracked location(s)?
You'll only receive notifications about concerts taking place in your tracked cities. You can check which cities you're tracking by visiting the 'Locations' tab on the Songkick website. Remember to track all the cities you'd be willing to travel to so you don't miss out on a concert in your area!


Have you unsubscribed to Songkick notifications?

You can check your notification preferences in your Songkick account settings. Make sure the option to receive concert alerts is marked as yes! 




Unfortunately, there are rare occasions where we'll miss out on a concert. We work around the clock to keep these instances to an absolute minimum, but if you're confident there's something we've missed, or that there's an issue with your notifications, contact us and let us know. 

If you can’t find the answer to your question, drop us a message:

Did you find this article helpful? Please let us know below!
d866113fc7c64f4713e03fd601b1a6a8@songkick.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=9837